Vice President Head of Customer Success Retail & Wholesale Oslo
EG A/S•Posted 3 weeks ago
Job Description
Lead customer success in EG A/S, a leading Nordic software firm. Drive post-sales strategies, optimize journeys, and boost retention for retail & wholesale clients. Based in Oslo, manage 60+ professionals in SaaS environment, leveraging AI for efficiency and growth. Ideal for strategic leaders passionate about tech and customer value.
Required Skills
Customer adoption and engagement strategiesOperational efficiency in support functionsAI-driven knowledge management implementationData-driven decision-makingProcess optimization and KPI implementationIncident handling and service deliveryCross-functional collaboration in tech environmentsBuilding proactive customer success models
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Requirements
- Solid track record in running and scaling customer support functions in SaaS or tech environments
- Strong experience in customer support and success across the full customer journey
- Ability to structure and lead support organizations from 1st line to service delivery
- Data-driven and execution-oriented with prioritization skills
- Strong people leadership fostering accountability and energy
- Fluent in English and at least one Nordic language
- Knowledge of Retail & Wholesale sector is a plus
- Strategic drive with hands-on leadership in change management
Benefits
- Unique opportunity to shape a critical function in a growing software company
- Key leadership role with impact on major Nordic retailers and wholesalers
- Highly skilled team and collaborative professional peers
- Dynamic environment valuing structure, performance, and improvement
- Strong platform for professional development and future leadership
- Competitive compensation package
- Commitment to innovation, stability, and sustainability in software solutions
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