Service Designer - Digital Consumer Offering Oslo
Fortum•Posted 3 weeks ago
Job Description
Join Fortum as a Service Designer in Oslo, shaping intuitive digital services for 2.4 million customers. Lead end-to-end design processes, collaborate cross-functionally, and drive customer-centric innovations in the energy sector. Ideal for UX experts with 5+ years experience.
Required Skills
Service Design methodologiesUser research (qualitative and quantitative)Prototyping and testingJourney maps and service blueprintsWireframes and design systemsFacilitation of workshops and discovery activitiesStorytelling and visual artifacts for communication
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Requirements
- At least 5 years of practical work experience within UX design, service design or business design
- Relevant educational background (B.Sc. in IT, Service Design or similar)
- Proven experience in service design, ideally within digital consumer products
- Strong expertise in user research, experimentation and facilitation methods
- A collaborative, empathetic mindset and a passion for strong customer centric service experiences
- Ability to think both strategically and practically - balancing big-picture vision with hands-on execution
- Excellent communication and facilitation skills
- Fluent skills in both written and spoken English, as well as fluent skills in the local language (Swedish, Finnish or Norwegian) as the role involves customer communication in local language
Benefits
- Safe workplace, both physically and mentally
- Growth with professional colleagues, being trusted and free to challenge yourself
- Comprehensive benefits
- Flexible working hours
- Hybrid work model to support productivity, development and wellbeing
- Commitment to build diverse teams where everyone feels included and is treated equally
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