Senior Customer Success Manager Oslo
Newcode.ai•Posted 4 hours ago
Job Description
Seeking a Senior Customer Success Manager in Oslo at Newcode.ai to empower clients with cutting-edge AI solutions in LegalTech. Drive onboarding, adoption, retention, and expansion for enterprise accounts. Requires 5+ years experience, high EQ, and passion for AI innovation. Join a dynamic, inclusive team shaping the future of AI.
Required Skills
Experience with AI/Legal Tech systems and toolsInterpreting usage analytics and outcome metricsFacilitating workshops and project managementStrategic account planningC-level stakeholder communication
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Requirements
- 5+ years in Customer Success or Account Management in LegalTech
- A degree in law is a plus
- Proven track record of driving retention, expansion, and satisfaction in enterprise accounts
- Deep comfort working with legal, compliance, or highly technical clients
- Experience facilitating workshops, onboarding, project management, and strategic account planning
- Strong data-driven mindset: able to interpret usage analytics and outcome metrics
- High EQ and comfortable navigating C-level conversations
- Exceptional organizational, prioritization, and communication skills with fluency in English
- Conversational Norwegian or Swedish is a plus
Benefits
- Culture of excellence and trust rewarding initiative, respect, integrity, and teamwork
- Work with talented peers in a collaborative, high-energy team
- Shape both product and culture as the company grows
- Leadership and impact: take ownership and drive outcomes from the start
- Global, inclusive team collaborating across borders and backgrounds
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