Part-Time IT User Support Specialist - 40% Permanent Position at University of Oslo
University of Oslo•Posted 3 weeks ago
Job Description
Join the University of Oslo's IT Help team as a part-time IT user support specialist. Ideal for IT students seeking hands-on experience in first-line support, documentation, and incident handling. Enjoy 15 hours/week with flexible scheduling around your studies, exam support duties, and opportunities to contribute ideas in a collaborative environment. Permanent role with competitive pay and career growth in Oslo's leading university.
Required Skills
IT troubleshootingUser support via phone, chat, and ticketing systemsCreating user guides and operational documentationHandling IT incidents as first-line supportKnowledge of user provisioning systems (e.g., Felles Studentsystem, Cerebrum, Active Directory)General networking competenciesIT security understanding
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Requirements
- Ongoing university education in IT, first to fourth year
- Strong IT technical understanding
- Excellent oral and written communication skills in Norwegian and English
- Service-oriented attitude
- Ability to collaborate and work independently
Benefits
- Flexible work schedule adapted to studies
- Time off for exams and study days
- Permanent position as consultant (SKO 1065)
- Salary range from NOK 452,000 to 468,600 for 100% position
- Opportunities to influence work and career direction
- Periodic remote work options
- Good welfare benefits and social environment
- High-competence organization with interesting tasks
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IT troubleshooting jobsUser support via phone, chat, and ticketing systems jobsCreating user guides and operational documentation jobsHandling IT incidents as first-line support jobsKnowledge of user provisioning systems (e.g., Felles Studentsystem, Cerebrum, Active Directory) jobsGeneral networking competencies jobs
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