Level 2 Desktop Support Engineer Ad-hoc Contract in Oslo Norway
Allied Worldwide•Posted 3 weeks ago
Job Description
Seeking an experienced L2 Desktop Support Engineer for ad-hoc onsite support in Oslo with Allied Worldwide. Troubleshoot Windows OS, mobile devices, hardware, and applications. Deliver exceptional 2nd line support, manage tickets, and contribute to service improvements in a global IT services firm. Flexible contract role ideal for proactive IT pros with 3+ years in desktop support, Active Directory, Office 365, and ITIL knowledge. Join a team delivering cost savings to Fortune 500 clients across 40+ countries.
Required Skills
Excellent knowledge of Windows Desktop Operating Systems (Windows 7 and 10)Support experience with mobile devices (iOS and Android)Working knowledge of current and legacy hardware platformsStrong background in Microsoft Office suite on Windows and MacGood Knowledge of TCP/IP and Network configurationEnterprise-level support of Active Directory and ExchangeKnowledge of Microsoft Office 365, desktop and AdminKnowledge of Service Management processes e.g. ITILBasic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers, and switchesBasic experience in Windows Server administration (Active Directory, Group Policy, DHCP, DNS, IIS)Installation, configuration, and troubleshooting of hardware and softwareWorking knowledge of Mac OSx
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Requirements
- Minimum 3-5 years experience in 1st and 2nd level Support, at least 3+ years at level 2
- Very good customer-facing skills and professional manner
- Ability to work alone and unsupervised
- Highly organised with proactive thinking
- Understanding of service delivery processes
- Excellent communication with colleagues and customers
- Work to specified standards and ethical practices
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Excellent knowledge of Windows Desktop Operating Systems (Windows 7 and 10) jobsSupport experience with mobile devices (iOS and Android) jobsWorking knowledge of current and legacy hardware platforms jobsStrong background in Microsoft Office suite on Windows and Mac jobsGood Knowledge of TCP/IP and Network configuration jobsEnterprise-level support of Active Directory and Exchange jobs
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