Director of Customer Support - Oslo, Norway
nShift•Posted 3 weeks ago
Job Description
Join nShift as Director of Customer Support in Oslo, leading a multinational team in a leading SaaS provider for global shipping solutions. Drive operational excellence, enhance customer satisfaction, and scale support operations across Europe. Ideal for experienced leaders in tech support and SaaS environments seeking to shape the future of e-commerce logistics.
Required Skills
Support operations managementCase managementWorkforce managementSupport tooling expertiseData-driven decision-makingPerformance metrics analysisQuality assurance programsSaaS customer support strategies
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Requirements
- 10+ years of experience in customer support/service delivery
- At least 5 years in a leadership role within a SaaS or technology company
- Proven success managing distributed, multicultural teams across multiple regions
- Strong understanding of support operations, including case management, workforce management, and support tooling
- Experience balancing cost efficiency with quality and customer satisfaction
- Exceptional leadership, communication, and stakeholder management skills
- Analytical mindset with a focus on data-driven decision-making
Benefits
- Leadership role in a fast-growing, international SaaS business
- Opportunity to shape and scale a world-class support delivery function
- Collaborative, inclusive, and innovative work environment
- Competitive compensation and benefits package
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