Customer Success Manager Mexico - CPaaS Oslo Norway
LINK Mobility•Posted 4 weeks ago
Job Description
Join LINK Mobility as a Customer Success Manager in Mexico, driving adoption of WhatsApp & RCS chatbot solutions for enterprise clients in LATAM. Lead onboarding, optimize conversational strategies, and foster growth in a global CPaaS leader based in Oslo. Ideal for tech-savvy professionals passionate about mobile messaging innovation.
Required Skills
Chatbot platformsConversational technologiesWhatsApp Business solutionsRCS (Rich Communication Services)Technical understanding of digital solutionsStakeholder management across business and technical functionsProject coordination across time zones
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Requirements
- Solid background in customer success, customer care, or account management
- Proven experience with chatbot platforms and conversational technologies
- Experience with WhatsApp Business solutions (RCS knowledge a plus)
- Strong stakeholder management and relationship-building skills
- Excellent organizational skills to manage multiple complex projects
- Technical knowledge and ability to understand complex digital solutions
- Demonstrated ability to work independently and solve problems proactively
- Native Spanish speaker and fluent in English
- Available to travel when required
- Open to working with a consultant contract
Benefits
- Opportunity to drive transformation for global enterprises through mobile solutions
- Work within the megatrend of mobile messaging and digital engagement
- Key role in a highly experienced, international team
- Inspiring colleagues and a flat organizational structure
- Opportunities for personal and professional development
- Flexible working hours and remote setup
- Attractive bonus scheme
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