Customer Success Manager (CSM) - SAP Academy for Customer Success - Oslo, Norway (Hybrid)
SAP•Posted 3 weeks ago
Job Description
Join SAP's Academy for Customer Success in Oslo as a Customer Success Manager. Gain hands-on experience in cloud solutions, digital transformation, and AI-driven business strategies. Ideal for early-career professionals with 2-3 years in customer support, focusing on SAP Finance & Spend Management, S/4HANA, and procurement to drive customer retention and value realization in a hybrid role.
Required Skills
Knowledge in SAP Finance & Spend Management (F&S)Expertise in S/4HANA FinanceFinance & Quote to Cash (Q2C)Procurement processesUnderstanding of AI fundamentals, uses, and ethicsManaging customer retention and value realizationBusiness and technology acumenSolution and industry knowledgeStrategic guidance for cloud products
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Requirements
- 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management
- Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value
- Experience in resolving issues and managing escalations to ensure satisfaction and business continuity
- A cooperative and productive approach to working relationships, internally and externally
- A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results
- An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI
- A resilient mindset, embracing challenges with optimism and consistently striving for growth and success
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries
- Proficiency in English to engage with our global network
- Proficiency in Norwegian
Benefits
- Full-time employment from day one with practical learning application
- 10-month learn-apply program including classroom and field phases
- Onboarding in local market with on-the-job training and mentoring by senior CSM professionals
- Highly collaborative, caring team environment with focus on learning and development
- Recognition for individual contributions
- Variety of benefit options
- Competitive pay and benefits
- Hybrid work setup with three days a week in the office
- Global networking opportunities, including potential in-person sessions in San Ramon, California
- Culture of inclusion, health and well-being, and flexible working models
- Commitment to equal employment opportunity and accessibility accommodations
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