Customer Success Manager - Chatbot Solutions - Oslo
Kindly•Posted 3 weeks ago
Job Description
Join Kindly, a leading tech firm in Oslo, as a Customer Success Manager. Drive ROI for chatbot solutions serving brands like Norwegian Airlines and Booking.com. Analyze interactions, enhance user experiences, and build strong client relationships in a collaborative, innovative environment with flexible work and growth opportunities.
Required Skills
Analyzing customer chatbot interactionsData-driven insights and decision-makingMonitoring customer satisfaction metricsDeveloping strategies for user experience enhancementBuilding and maintaining customer relationships
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Requirements
- Passionate about creating amazing user experiences for customers
- Works well in teams and independently
- Background working with B2B customers
- Excellent communication skills in Scandinavian language and English (third language a plus)
- Comfortable leading meetings with various group sizes
- Enthusiastic with positive attitude and curious mindset
- Self-driven and productive
- Strong analytical skills
- Ability to understand and enhance user experiences
- Experience with data-driven decision-making
Benefits
- Pleasant, inclusive, and creative workplace
- Responsibility, trust, and opportunity to shape working day
- Career opportunities for professional and personal development
- Significant professional freedom, flexible hours, and location
- Recognition of hard work and direct influence on products
- Modern offices in Oslo, Stockholm, Copenhagen, and Amsterdam
- Competitive salary and conditions
- Kindly Collective for mental well-being and representation
- Personal Development Hours (6 hours per month during work)
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