Service Desk Manager Job - Lead IT Support Team in Drammen (Oslo Area), Norway at Atea
Atea Norge AS•Posted 3 weeks ago
Job Description
Lead Atea's Service Desk as Business Unit Manager in Drammen, Norway, managing 90+ IT professionals and driving customer service excellence. Collaborate across Nordics, optimize operations, and shape IT strategies in a leading sustainable tech firm. Ideal for experienced IT leaders passionate about team development and innovation.
Required Skills
IT Service Desk managementKnowledge-Centered Service (KCS)Strategic IT operations leadershipCustomer service optimizationTeam motivation and coachingWorkflow and process improvementTechnical IT foundationCross-functional collaboration
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Requirements
- Senior leadership experience with communicative and coaching style
- Strong ability to motivate and drive high-performing teams
- Outgoing personality for building collaborative relationships with customers and colleagues
- Results-oriented and energetic in a performance-driven culture
- Background in IT industry, preferably with Knowledge-Centered Service (KCS) experience
- Highly organized with focus on optimizing workflows and processes
- Excellent verbal and written communication in Norwegian and English
- Significant experience in IT Service Desk or similar setting with solid technical foundation
Benefits
- Access to cutting-edge technology impacting society positively
- Early access to training, certifications, and latest products/services
- Collaborative work environment with activities like cabin trips, sports, and conferences
- Balance of challenging tasks and enjoyable team interactions
- Support for personal and professional development in an inclusive, diverse setting
- Commitment to UN Sustainable Development Goals as a sustainable IT leader
- Part of a leading Nordic IT supplier with over 8,000 employees
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