IT Support Technician L1 - On-site Deskside Support in Oslo, Norway
Sharp Brains•Posted 2 weeks ago
Job Description
Join Sharp Brains as an IT Support Technician L1 in Oslo, providing end-to-end deskside support for hardware, software, and connectivity issues. Handle IMAC activities, device lifecycle management using SCCM and Intune, and ensure ITIL compliance. Ideal for experienced pros with 3+ years in Windows environments, offering freelance flexibility in a dynamic onsite role.
Required Skills
Troubleshooting hardware, software, and connectivity issuesIMAC activities (Install, Move, Add, Change)Device lifecycle management including configuration and patchingUsing SCCM, Intune, and ServiceNow for supportSoftware installations, updates, and security patchingRemote and deskside support for MS Office, Outlook, VPNSecurity protocols and antivirus monitoringPrinters, scanners, and peripheral devices supportActive Directory and user account managementWindows OS, mobile device, and basic MAC support
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Requirements
- More than 3 years experience as IT Support
- English B2 level proficiency
- Norwegian B2 level proficiency
- On-site availability in Oslo, Norway
- Familiarity with ITIL practices for incident and service management
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