IT Support Customer Service Specialist - Drammen near Oslo
Atea Norge AS•Posted 4 days ago
Job Description
Join Atea, Norway's largest IT company, as a 1st line IT support specialist. Provide excellent customer service via phone, chat, and email, handling issues in ServiceNow using ITIL processes. Thrive in a dynamic team, develop IT skills, and contribute to innovative tech solutions that build Norway's future. Full-time role in Drammen offers growth, training, and a supportive environment.
Required Skills
ServiceNow for case managementITIL-based CRM toolsCustomer support via phone, chat, and emailProblem-solving in IT environmentsCase registration and documentation
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Requirements
- Desire to develop competence and knowledge in customer service and IT
- Thrives in a dynamic environment where priorities can change quickly
- Good service attitude and solution-oriented
- Experience with customer service and case handling
- Good communication skills in Norwegian and English, both written and oral
- Clean criminal record/police certificate
Benefits
- Work with exciting and innovative technology from top partners
- Access to training, certifications, and professional development
- Inclusive and diverse work environment
- Opportunities for personal and professional growth
- Contribution to sustainability and UN goals
- Team-building activities like cabin trips and sports
- Supportive culture focused on collaboration and customer success
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