IT Process Support Consultant - ITIL Improvement Oslo

emagine•Posted 2 weeks ago

Job Description

Emagine seeks a Process Support Consultant in Oslo for the Norwegian government's digitalization organization. Map, analyze, and improve IT support processes using ITIL frameworks. Lead workshops, document procedures, and ensure smooth implementation during major office moves in 2026. Ideal for juniors with up to 4 years in IT operations and change management. Full-time role with 2100-hour framework until June 2026, option to extend.

Required Skills

ITIL Framework Process Mapping and Analysis Incident Management Change Management IT Operations IT Support Procedures Workshop Facilitation

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Requirements

Documented experience with process management and improvement in IT
ITIL Foundation certification (higher preferred), including incident management roles
Solid experience in IT operations and support in large organizations
Experience with change management and implementing new work processes
Good collaboration, analytical, and communication skills (Norwegian and English)
Junior level: up to 4 years experience
Bachelor's degree or equivalent in IT field (or compensating long experience)