Head of Support Analytics and Processes - Oslo, Norway
Nofence•Posted 3 weeks ago
Job Description
Lead Nofence's global support strategy in revolutionary virtual fencing for livestock. Drive analytics, AI automation, and processes in a fast-paced SaaS/IoT scale-up. Remote Europe or Oslo-based role with travel. Shape customer experience in agtech innovation. Join a team transforming sustainable agriculture.
Required Skills
Support tech stack optimization (Hubspot, Confluence, Slack)API integration and automation platforms (Zapier/Make/n8n)Data analysis with SQL, Tableau/Omni, Sheets/ExcelAI and automation strategy for supportWorkflow design, routing logic, macros, escalation pathsBusiness intelligence tools and predictive analyticsKnowledge management and self-service systems
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Requirements
- 5–10+ years in Support Operations, Customer Experience, or related leadership roles in SaaS, IoT, or hybrid companies
- Proven track record of scaling global support during hyper-growth
- Experience with decentralized/global teams and dotted-line leadership
- Strong technical aptitude with support systems, APIs, AI, and automation tools
- Skilled in workflow design, conversation design, and support process optimization
- Analytical and data-driven with dashboards, BI tools, and predictive analytics
- Strong communicator and influencer for cross-functional collaboration
- Highly organized systems thinker in fast-paced environments
- Experienced in project management, prioritization, and balancing strategy with execution
- Passionate about customer experience using technology and human expertise
Benefits
- Remote work from any location in Europe or Oslo office
- Occasional travel opportunities
- Dynamic scale-up environment with personal and professional growth
- Passion-driven team focused on innovation and sustainable agriculture
- Close collaboration across Product, Engineering, Sales, and Customer Success
- Be part of groundbreaking agtech revolutionizing livestock management
- Opportunities to influence product development with customer insights
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