Desktop Support Technician - IT Support Jobs in Oslo, Norway
Sharp Brains•Posted 2 weeks ago
Job Description
Join Sharp Brains as a Desktop Support Technician in Oslo. Provide expert local and remote IT support, troubleshoot hardware/software issues, manage tickets, and ensure seamless operations across Windows, Mac, and mobile devices. Ideal for experienced pros with 2-3 years in desktop engineering. Work flexibly in a dynamic IT environment, handling break fixes and vendor collaborations for optimal customer resolution.
Required Skills
Windows 7-10 support and troubleshootingMicrosoft Active Directory and GPOsMS Office 365 installation and supportPC hardware installation and troubleshootingEnterprise anti-virus solutionsHelpdesk ticketing systemsMobile device management (iOS and Android)Enterprise encryption solutionsWindows PC/laptop management via Active DirectoryBasic knowledge of Mac operating systemCisco Jabber supportPrinter and peripheral troubleshootingNetwork connectivity diagnosticsBasic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms
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Requirements
- Bachelor’s Degree or equivalent in Computer Science or related field
- CompTIA A+, Microsoft Certified Professional (MCP) or better
- Minimum of 2-3 years of IT experience
- Proven analytical, troubleshooting, and problem-solving skills
- Proven ability to multi-task, determine priorities and meet SLAs
- Excellent communication and customer service skills
- Adaptable and flexible in fast-changing environment
- Willing to work off-hours and weekends when required
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