Customer Experience Manager - Oslo, Norway

XPENG•Posted 2 weeks ago

Job Description

Join XPENG as Customer Experience Manager in Oslo, Norway. Lead customer loyalty programs, enhance EV user journeys, and optimize digital platforms for a leading smart mobility innovator. Drive engagement in electric vehicles and sustainable tech. Ideal for proactive professionals fluent in English and Norwegian.

Required Skills

Project management and execution Stakeholder management and communication Digital platform development for apps and websites Social media community management Customer journey mapping and optimization KPI tracking and analytical reporting Product ownership for loyalty programs

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Requirements

Proven experience in customer management, account management, or project management (preferably within an OEM or dealer network environment)
Fluency in English and Norwegian (written and spoken) is required
Strong stakeholder management and communication skills
Experience in digital platform development (app/website) and social media management
Demonstrated ability to map and improve customer journeys
Excellent organizational skills and ability to manage multiple projects simultaneously
Analytical mindset with a focus on measurable results

Benefits

A dynamic role at the intersection of customer experience, digital development, and stakeholder relations
The opportunity to influence and shape customer engagement strategies
An inclusive, innovative, and supportive work environment
Part of a leading technology company in intelligent mobility solutions
Competitive position in a growing global market with recent investments