Service Delivery Manager Tietoevry Banking Oslo Norway
Tietoevry•Posted 2 weeks ago
Job Description
Lead service delivery for Tietoevry Banking in Oslo, managing key client portfolios in financial IT solutions. Ensure SLA compliance, foster customer relationships, and drive operational improvements in a dynamic, multicultural environment. Join a leading Nordic IT firm focused on banking innovation and excellence. Ideal for experienced service managers passionate about tech and client success.
Required Skills
Understanding of technical infrastructuresOperational service managementSLA monitoring and reportingCustomer escalation handlingProcess improvement and efficiency optimization
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Requirements
- Relevant higher education or equivalent long-term competence
- Minimum 3 years experience in operational Service Management and support
- Good understanding of technology and infrastructures
- Service-minded and positive attitude focused on quality delivery
- Excellent communication skills in writing and speaking, both Norwegian and English
- Ability to build long-term customer relationships
- Strong collaboration skills internally and with clients
- Flexible, takes ownership, works independently, motivated by results
- Thrives in a hectic environment and handles multiple tasks simultaneously
- Fluent in Norwegian
Benefits
- Work at an international level in a leading global IT company with multicultural teams
- Engage with society-critical services
- Excellent opportunities for personal and professional development
- Flexible working hours and hybrid work model
- Forward-thinking, knowledge-based, and dedicated work culture
- Culture built on openness and active sharing
- Competitive salary and benefits
- Good pension and insurance schemes
- Internal networks: Young Professionals, Woman@Tietoevry, company sports activities
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