Senior Escalation Support Engineer - EMEA Oslo

Camunda•Posted 3 weeks ago

Job Description

Join Camunda in Oslo, Norway, as a Senior Escalation Support Engineer. Tackle complex technical challenges in enterprise automation using Java, Spring Boot, Docker, and Kubernetes. Collaborate across teams to resolve critical issues, enhance processes, and deliver exceptional customer support in a fully remote, innovative environment driving AI-powered business processes.

Required Skills

Java/J2EE Spring Boot Troubleshooting Java/Spring applications Maven or Gradle Docker Kubernetes Helm Chart REST web services Elasticsearch Relational Databases (Postgres, MySQL, SQL Server)SQL queries and data analysis SaaS/Cloud support

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Requirements

4 or more years of technical experience with Camunda or similar products
Hands-on working experience with Java/J2EE
Able to troubleshoot Java/Spring based applications
Able to build simple Java/Spring Boot based projects for replicating issues
Experience in working with build automation tools such as Maven or Gradle
Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch
Experience with Relational Databases such as Postgres, MySQL, SQL Server (able to write simple SQL queries, analyze data)
SaaS/Cloud Product Support experience
Aptitude for quickly understanding complex technical issues, customer expectations, products, and underlying architecture
Outstanding communication skills including the ability to match customer’s communication style and de-escalate stressful situations

Benefits

Competitive, location-based salary with Annual Total Target Cash ranging from €83,000 to €137,300 for Germany (similar for Norway via Remote.com)
Equity through Virtual Stock Option Plan (VSOP)
Fully remote and flexible work with home office budget, co-working support, and flexible time off
In-person connections via Annual Kickoff, team offsites, and Camundi Connection Budgets
Health and wellbeing: Locally tailored healthcare, Modern Health for mental wellbeing, annual fitness reimbursement
Financial security: Retirement and pension plans with company contributions, life and disability insurance
Professional growth: Up to €1,000 per year for learning (courses, certifications, books)