Product Manager – Customer Service Agent Application Oslo

Puzzel•Posted 5 hours ago

Job Description

Lead product innovation at Puzzel in Oslo as a Product Manager for the Agent Application. Drive CX SaaS solutions with AI-driven analytics and omnichannel contact centers. Require 5+ years in senior product management. Join a dynamic team in a leading Nordic cloud provider expanding across Europe. Hybrid role with flexible hours and great culture.

Required Skills

Software product management Product Operating Model Product discovery Agile delivery Full product lifecycle management User research and validation Prototyping and experimentation Cross-functional collaboration Data analysis for product decisions Outcome-driven development

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Requirements

Proven experience in software product management and working in a Product Operating Model, ideally in SaaS or enterprise environments
Deep understanding of product discovery, agile delivery, and the full product lifecycle
Strong collaboration and communication skills, with a passion for teamwork and shared ownership
Ability to analyze data, customer feedback, and market trends to inform decisions
Empathy for users and a relentless curiosity to uncover their needs
Fluency in product development rituals, tools, and methodologies
Comfortable working in a fast-paced, iterative, and learning-oriented culture
Self-starter attitude with a high level of initiative and ownership
At least 5 years of senior level product management experience (10+ years in related fields)