L1 Desktop Support Engineer - IT Support Specialist Jobs in Oslo
Sharp Brains•Posted 3 weeks ago
Job Description
Join Sharp Brains as a part-time L1 Desktop Support Engineer in the Greater Oslo Region. Provide essential IT support including hardware troubleshooting, software installation, OS administration, and basic network connectivity. Ideal for 1-3 years experienced professionals with CompTIA A+ certification. Escalate complex issues while ensuring compliance with security standards and ITIL processes. Gain hands-on experience with tools like SCCM, WDS, and MDM in a dynamic tech environment.
Required Skills
Installation, repair, and troubleshooting of desktops, laptops, printers, and peripheralsBasic Windows OS support and administrationAntivirus/anti-spyware installation and troubleshootingConfiguration and troubleshooting of iOS/Android tabletsSupport deployments using Microsoft System Center Configuration Manager (SCCM), Windows Deployment Services (WDS), and Mobile Device Management (MDM)Basic Active Directory tasks: password resets, account unlocks, adding users to groupsBasic understanding of LAN/WAN, TCP/IP, DNS/DHCP, VPN/RDPUse of basic tools such as ping and ipconfig
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Requirements
- 1–3 years in IT infrastructure support with focus on hardware, software, and operating system issue resolution
- CompTIA A+ certification or equivalent
- Basic knowledge of ITIL processes including Incident, Change, and Problem Management
- Minimum B2-level proficiency in English and the local language
- Physical ability to lift and move equipment weighing up to 50 lbs
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Installation, repair, and troubleshooting of desktops, laptops, printers, and peripherals jobsBasic Windows OS support and administration jobsAntivirus/anti-spyware installation and troubleshooting jobsConfiguration and troubleshooting of iOS/Android tablets jobsSupport deployments using Microsoft System Center Configuration Manager (SCCM), Windows Deployment Services (WDS), and Mobile Device Management (MDM) jobsBasic Active Directory tasks: password resets, account unlocks, adding users to groups jobs
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