Job Description
Join Promon in Oslo as an IT Support Technician, ensuring seamless IT operations for a leading app security company. Handle support tickets, manage hardware lifecycles, and provide hands-on troubleshooting with MDM, RMM, and networking tools. Ideal for proactive IT pros fluent in Norwegian and English, thriving in a dynamic, growth-oriented environment.
Required Skills
IT support functionsIT systems and toolsMDM (Mobile Device Management)RMM (Remote Monitoring & Management)NetworkingITSM system maintenanceHardware lifecycle managementSupplier coordinationTroubleshooting technical issuesITIL frameworkMS AzureMS WindowsApple macOSClient hardware support (PCs, phones, peripherals)
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Requirements
- Solid experience in IT support functions
- Experience with IT systems and tools
- Experience with MDM (Mobile Device Management) and RMM (Remote Monitoring & Management) solutions
- Experience with networking
- Ability to document and maintain IT support processes
- Proactive, service-oriented mindset
- Fluency in Norwegian and English language
- Knowledge of the ITIL framework (nice-to-have)
- Experience managing software licenses (nice-to-have)
- Familiarity with MS Azure, MS Windows, and Apple macOS (nice-to-have)
- Experience working with client hardware (nice-to-have)
Benefits
- Work at the forefront of game-changing technology and innovations
- Significant company growth opportunities and personal development support
- Collaborate with world-leading app security experts
- Engage with a fun, international team sharing cultures and experiences
- Celebrate milestones, birthdays, and holidays together
- Company values: Trust, Curiosity, Fun, and Ambition
- Hybrid work with at least three days in Oslo office
- Equal opportunity employer promoting diversity
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