Information Technology Specialist - Desktop Analyst Oslo
Sharp Brains•Posted 2 days ago
Job Description
Join Sharp Brains in Oslo as a Part-time IT Specialist focusing on End User Computing. Provide onsite L1 support for desktops, laptops, and mobile devices. Manage incidents, IMAC services, hardware/software maintenance, and ITIL processes. Ideal for experienced pros in Windows 7, ServiceNow, and remote tools. Enhance user experience with VIP desk-side support and security compliance.
Required Skills
Onsite supportWindows 7 OSDesktop device managementIMAC servicesBreak fix servicesHardware and software maintenancePatch updatesServiceNowEUC toolsRemote support toolsMS OfficeOutlookLyncVPNMobile device supportITIL processesActive DirectoryMAC devices supportTablet support
Click on skills to find similar jobs requiring these technologies
Requirements
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
- Manage IMAC and desk side support services
- Manage hard and soft break fix services for laptops and desktops
- Provide standard and approved hardware and software support and maintenance on Desktop Devices
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop
- Experience with Service management tool – ex – Service now
- Good expertise on EUC tools, remote support tools, MS office and outlook
- Preferable to have a good understanding of Lync, VPN, and mobile device support
- Analyze Service Desk calls for Desktop Devices and incident data
- Ensure that each Desktop Device is installed with the appropriate Desktop image
- Monitor security profiles and anti-virus software on all Desktop Devices
- Provide VIP support for Desk side issues per contract
- Should be aware of ITIL process of Incident, Change, Problem, Service Request
- Good to have – knowledge in AD and smart hands and feet support
- Good to have – knowledge and experience of supporting MAC devices and tablets
Find More Opportunities
Ready to apply?
Apply on LinkedIn
Similar Opportunities
Discover other positions that might interest you based on skills, company, or location.
