Head of Go-to-Market & Customer Experience in Oslo
ABB•Posted 3 weeks ago
Job Description
Lead ABB's global go-to-market and customer experience strategies from Oslo. Oversee account management, partner ecosystems, and technical solutions in energy and automation sectors. Drive innovation, build C-level partnerships, and enhance customer satisfaction using digital tools like Salesforce. Join a world leader in sustainable industrial transformation.
Required Skills
Technical solutions strategyAutomation product portfolio managementSalesforce (SFDC) proficiencyDigital platforms and analytics dashboardsCustomer journey mappingPartner ecosystem developmentVoice of Customer (VoC) programs
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Requirements
- Bachelor’s or Master’s degree in Business, Engineering, Marketing, or related field
- Over 15 years of experience in account management, partner strategy, go-to-market execution, customer experience, or commercial leadership
- Proven experience leading global cross-functional teams and influencing senior stakeholders
- Background in automation, energy, industrial, or B2B sectors
- Strong communicator, strategic thinker, and analytical leader
- Familiarity with digital platforms like Salesforce and customer journey design
- Ability to thrive in complex, matrixed environments
Benefits
- Supportive global team environment at a market leader
- Opportunities to drive real-world impact in sustainable industries
- Collaboration with diverse international teams
- Professional growth in a dynamic, innovative company
- Inclusive culture valuing diverse backgrounds
- Access to cutting-edge digital tools and resources
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