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First Line Customer Support Specialist - Oslo
Montel•Posted 4 weeks ago
Job Description
Join Montel in Oslo as a First Line Customer Support Specialist. Be the first point of contact for energy market stakeholders, handling inquiries, troubleshooting platform issues, and enhancing our knowledge base. Thrive in a collaborative environment driving the green energy transition with proactive, accurate support. Full-time role in dynamic tech sector.
Required Skills
Handling and resolving customer support ticketsTroubleshooting data and technical issuesKnowledge base development and maintenanceCross-functional collaboration for ticket resolutionMonitoring KPIs and analyzing support trendsProactive learning of products and platforms
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Requirements
- Service-minded professional communicator fluent in Norwegian and English
- Detail-oriented and process-driven
- Proactive problem-solver passionate about solutions and process improvement
- Team player in collaborative environment
- Able to manage multiple priorities under pressure
- Experience in customer support, helpdesk, or client-facing role
- Comfortable with change and eager for ongoing learning and development
Benefits
- Key role in green energy transition
- Collaborative work with Sales, Development, and Analytics teams
- Ongoing training and personal development opportunities
- Positive workplace culture
- Active involvement in improving support processes
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Handling and resolving customer support tickets jobsTroubleshooting data and technical issues jobsKnowledge base development and maintenance jobsCross-functional collaboration for ticket resolution jobsMonitoring KPIs and analyzing support trends jobsProactive learning of products and platforms jobs
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