Job Description
Seeking a skilled Desktop Support Specialist for Sharp Brains in Oslo, Norway. Deliver onsite L1/L2 technical support for desktops, laptops, and peripherals. Troubleshoot hardware, software, and connectivity issues; manage IMAC activities and device lifecycles using SCCM, Intune, and ServiceNow. Ensure ITIL compliance, security protocols, and VIP escalation support in a fast-paced corporate IT environment. Ideal for tech enthusiasts with Windows expertise.
Required Skills
Hardware and software troubleshootingConnectivity issue resolutionIMAC (Install, Move, Add, Change) activitiesDevice lifecycle managementSCCM and Intune usageServiceNow for ticket managementSoftware installation and patchingRemote and deskside supportMS Office and Outlook supportVPN client configurationSecurity protocol enforcementAntivirus monitoringPrinter and peripheral maintenanceActive Directory managementUser account administrationITIL incident and problem managementWindows OS expertiseMobile device supportBasic MAC handling
Click on skills to find similar jobs requiring these technologies
Requirements
- Provide end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues
- Handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices
- Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements
- Deliver support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance
- Administer approved software installations, updates, and security patching in coordination with IT policies
- Provide remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients
- Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement
- Offer VIP support and act as the primary onsite contact during critical escalations or outages
- Support printers, scanners, and peripheral devices, including troubleshooting and routine maintenance
- Assist with Active Directory tasks, basic user account management, and smart hands support
- Maintain documentation of incident resolution, hardware inventory, and technical guides for internal reference
- Demonstrate familiarity with Windows OS environments, mobile device support, and basic MAC device handling
- Follow ITIL practices for incident, problem, and service request management in corporate environments
Find More Opportunities
Ready to apply?
Apply on LinkedIn
Similar Opportunities
Discover other positions that might interest you based on skills, company, or location.
