Customer Support Specialist Oslo
Omnium•Posted 3 weeks ago
Job Description
Join Omnium in Oslo as a Customer Support Specialist! Deliver exceptional first-line tech support for our cloud-based Order Management System (OMS). Troubleshoot issues, explain solutions clearly, and ensure customer satisfaction in a fast-paced SaaS startup. Build expertise and collaborate with developers to enhance user experiences. Full-time role with flexible hours and exciting perks.
Required Skills
Technical troubleshooting and issue resolutionBuilding deep product knowledge as a superuserExplaining complex technical concepts in simple termsUsing support systems for written customer interactionsCollaborating with developers to provide product feedbackMaintaining and updating knowledge bases and user guides
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Requirements
- 2+ years experience in customer service or technical support in B2B SaaS or retail environments
- Strong understanding of technology and systems, with ability to troubleshoot and communicate with technical teams
- Quick learner with genuine interest in technology and digital solutions
- Excellent problem-solving skills to handle diverse customer issues
- Team player with strong written and verbal communication skills
- Structured, independent worker able to manage multiple cases simultaneously
- Commitment to customer satisfaction and taking ownership of tasks
Benefits
- Competitive salary and excellent pension schemes
- Comprehensive insurance including sick pay and travel coverage even off-duty
- Flexible work schedule with trust in employee autonomy
- Inclusive and fun work environment with skilled, approachable colleagues
- Social events like summer parties, rafting, relay races, cabin trips, and international getaways
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