Customer Success Manager - Low Touch (EMEA) Oslo Norway

n8n•Posted 3 weeks ago

Job Description

Join n8n's Oslo-based team as a Customer Success Manager in the EMEA region. Drive scalable customer adoption for our AI-powered workflow automation platform. Manage onboarding, expansions, and technical support in a fast-growing SaaS startup. Full-time role with equity, remote-first perks, and 30+ vacation days in Europe. Ideal for tech-savvy professionals passionate about customer success and automation.

Required Skills

Build workflows in n8n Understand technical basics Escalate technical issues effectively Engage with technical audiences commercially Design playbooks, workflows, and automations Manage CRM records and customer data

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Requirements

Customer Success expertise: Manage a book of business, run QBRs, and deliver great onboarding experiences
Curiosity & intelligence: Quickly grasp what n8n does for people and why they buy it, adapt approach accordingly
Technical ability: Build workflows in n8n, understand technical basics, escalate effectively
Commercial acumen: Experience managing upsells and cross-sells in a SaaS environment
Scaled CS experience: Managed a large, low-touch customer portfolio before
Strong communication skills: Clear, structured speaking style and great phone presence
Process mindset: Helped set up CS tooling, processes, or playbooks in past roles
Technical engagement: Comfortable engaging with technical audiences in a commercial capacity