Customer Success Manager - High Touch (EMEA) in Oslo, Norway

n8n•Posted 3 weeks ago

Job Description

Join n8n as a Customer Success Manager in Oslo, driving adoption and growth for our AI-powered workflow automation platform. Manage strategic EMEA clients, build scalable processes, and contribute to 120% NRR in a remote-first, innovative SaaS environment with 140+ global team members and rapid YoY growth.

Required Skills

Build and optimize workflows in n8n or similar tools Handle technical basics and escalate issues Technical background in SaaS or integrations Process design and automation for customer success Work with technical stakeholders and product teams

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Requirements

Customer Success experience: Managed book of business, run QBRs, onboardings, and renewals
Curiosity & intelligence: Learn quickly, understand customer motivations, translate value to audiences
Technical ability: Build workflows in n8n or similar, handle technical basics, escalate issues
Commercial acumen: Drive upsells and cross-sells, contribute to revenue growth
Strong soft skills: Clear, structured, personable, build lasting relationships
Process design (nice-to-have): Set up CS tooling, processes, or automations
Technical background (nice-to-have): Held technical role or work with technical stakeholders
Enterprise experience (nice-to-have): Worked with large customers in SaaS
Growth mindset (nice-to-have): Adaptable, coachable, expand technical and commercial expertise

Benefits

Competitive compensation with equity ownership
Work/life balance: 30 days vacation in Europe plus public holidays
Health & wellness benefits according to local norms (Europe) or comprehensive plans (US)
Future planning: Pension contributions (Europe) or 401(k) (US)
Financial security: Disability insurance, life coverage per local norms
Career growth: €1K annual budget for courses, books, events, coaching
Passionate remote-first team with hackathons and off-sites
$100 monthly for open source contributions
Transparency and ambitious, kind culture with high eNPS