Customer Service Automation Specialist & Help Center Manager - Oslo
24SevenOffice•Posted 3 weeks ago
Job Description
Join 24SevenOffice in Oslo to shape innovative customer experiences. As a Specialist in Customer Service Automation & Help Center, take ownership of self-service tools, optimize content with AI and LLMs, and drive automation for Nordic ERP solutions. Ideal for tech-savvy professionals with 2-4 years in support or content. Full-time role in a dynamic growth environment.
Required Skills
Content writing and optimization for searchabilityAutomation and self-service implementationAI and LLM tool integration in chatbotsTechnical support and help center managementExploring and applying emerging technologies
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Requirements
- 2-4 years of experience in customer service, help center, technical support, or content production
- Clear, precise communication with structured and searchable content
- Self-motivated with ownership mindset and strong interest in technology and automation
- Ability to influence internal routines and customer behavior towards self-service
- Enthusiasm for exploring and applying new technologies, including LLM tools, to enhance content
Benefits
- Full ownership of the help center as a central company tool
- Role at the intersection of customer service, content creation, and AI
- Future-oriented environment with high ambitions and short decision paths
- Competitive salary and benefits
- Opportunity to contribute to measurable impacts like reduced support tickets and smarter resource use
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