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Customer Service Agent - Oslo, Norway | Mercell Tech Support
Mercell•Posted 4 weeks ago
Job Description
Join Mercell in Oslo as a Customer Service Agent and deliver exceptional support for our cutting-edge public procurement SaaS platform. Collaborate with an international team, troubleshoot technical issues, and drive customer satisfaction in a hybrid work environment. Ideal for bilingual professionals with strong problem-solving skills. Shape the future of procurement! (248 characters)
Required Skills
Technical troubleshootingProduct knowledge in SaaS environmentMulti-channel inquiry management using tools like JiraActive listening and professional communicationProblem-solving and escalation procedures
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Requirements
- Experience in a customer service or help desk role
- Professional-level fluency in both written and spoken Norwegian and English
- Strong technical aptitude and problem-solving skills
Benefits
- Hybrid work to support work-life balance
- Health and insurance plans
- Pension plans
- Paid parental leave
- Social happenings
- Competitive salary packages
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