Customer Care Manager - Develop Teams and Enhance Customer Experiences in Oslo
Atea Norge AS•Posted 2 hours ago
Job Description
Join Atea Norge AS as Customer Care Manager in Oslo. Lead a team of 20 across Oslo and Hamar, driving customer experiences, automation, and process improvements in a leading IT firm. Combine operational leadership with strategic development to deliver exceptional B2B support via chat, phone, and digital portals. Ideal for inspiring leaders passionate about people and technology.
Required Skills
Coaching and employee developmentKPI monitoring and analysis (quality, efficiency, customer and employee satisfaction)Process optimization and automation implementationCross-organizational collaborationStrategic project development and execution
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Requirements
- Minimum 5 years of leadership experience, preferably in B2B customer centers
- Strong coaching competencies and ability to follow up on initiatives
- Good analytical skills and decisiveness
- Experience with strategic work and change management
- Ability to build relationships and foster collaboration, especially in geographically distributed teams
- Good communication skills in Norwegian and English
Benefits
- Work with cutting-edge and innovative technology from leading partners
- Access to training and certifications
- Inclusive and diverse work environment
- Opportunities for personal and professional development
- Social activities including cabin trips, sports, and professional conferences
- Part of a sustainable and award-winning IT company
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